Delete your data

Holey: Swallow It All, by Digitalsynn Ltd

Holey has no accounts, so there is no account to delete. This page explains what data exists, where it is kept and how to delete each part. You can do most of it yourself in a minute, and you can always ask us by email instead.

Where your data is

Data	Where it is kept	How to delete it
Game progress, coins, items, settings, purchase records, privacy choices	On your device only, plus your own Google or Apple device backup	Uninstall the game. To remove the backup copy too, see step 2.
Support log (`holey-support.log`)	On your device only (not included in backups)	Uninstall the game. If you emailed it to us, ask us to delete the email.
Play statistics and crash reports, with a random installation ID	Unity Technologies (Unity Analytics)	In the game: Settings > Privacy > Options, turn statistics off and choose Delete (step 1). Or email us.
Advertising data (advertising ID, IP address, device information, ad requests and interactions)	Google AdMob	Withdraw ad consent and reset or delete your advertising ID (steps 3 and 4). Google keeps ad data in line with its own policy.
Purchase history and receipts	Apple or Google, in your store account	Managed by Apple or Google in your store account. We do not hold it.
Support emails	Our mailbox	Email us and ask for them to be deleted.

Step by step

Delete your play statistics first. Open the game, tap the gear icon for Settings, then Privacy > Options. Tap Turn off, then Delete when the game asks "Delete statistics?". The game stops collecting statistics and asks Unity to delete the data already sent from this installation. Do this before you uninstall, because the request is tied to the random ID on this installation.
Delete the game and its local data. Uninstall Holey. This removes your progress, settings and the support log from the device.
- Android: to remove the backup copy, open Settings > Google > Backup (the wording varies) or Google Drive > Backups, and manage or delete the app data backup for your device.
- iPhone and iPad: in Settings > your name > iCloud > Manage Account Storage > Backups, choose what to keep, or delete or replace the iCloud or computer backup of your device.
Deleting your progress cannot be undone. Purchases stay in your store account and can be restored with Restore purchases if you reinstall.
Change your ad choices. In Settings > Privacy > Options, where your region has them, the game offers Google's ad choices, where you can withdraw consent for personalised ads or opt out of the sale or sharing of data for targeted ads.
Reset or delete your advertising ID.
- Android: open your device Settings > Privacy > Ads (on some phones Settings > Google > Ads), then tap Reset advertising ID or Delete advertising ID.
- iPhone and iPad: open Settings > Privacy & Security > Tracking and turn off Allow Apps to Request to Track, or turn it off for Holey. Without permission, the game and Google cannot use the IDFA.
You can also review Google ad settings at myadcenter.google.com.

Ask us to delete your data

Email info@digitalaynn.co.uk with "Data deletion request" in the subject, and tell us:

whether you play on Android, iPhone or iPad;
your device model;
roughly when you last played.

Because there are no accounts, these details help us and Unity find data linked to your installation. We will delete what we hold (such as support emails), pass the request on to Unity, and confirm when it is done, normally within one month. We keep a short record that the request was made, as the law requires. Advertising data held by Google is controlled through your ad choices and advertising ID (steps 3 and 4).

More details are in our Privacy Policy.